Privacy Policy

Last updated: 17/10/2025

1. Introduction

This Privacy Policy explains how SIS Sundist IT Services FZ-LLC (“SIS”, “we”, “our”, “us”) collects, uses, stores, and protects personal data obtained through our website www.sis-it.net, contact interactions, and business communications.

By accessing our website or communicating with us, you acknowledge that you have read and understood this Policy.

2. Data We Collect

We may collect and process the following categories of data:

We do not intentionally collect sensitive personal data unless required by law or contractual necessity.

3. Purpose of Data Processing

We process data for the following legitimate business purposes:

• To respond to inquiries, service requests, and RFQs
• To provide and manage IT services and technical support
• To comply with legal obligations and security requirements

4. Legal Basis for Processing (GDPR-aligned)

Where GDPR or equivalent laws apply, data is processed based on one or more of the following legal bases:

• Legitimate interest (B2B communication, service provision, analytics)
• Contract performance (executing service agreements, quotes, proposals)
• Consent (when users voluntarily submit data or subscribe)
• Compliance with legal obligations (security, invoicing, regulatory checks)

5. Cookies & Tracking Technologies

Our website uses cookies and analytics tracking tools to improve usability and measure performance.

You may control cookie settings through your browser. For more details, refer to our upcoming Cookie Policy page or section.

6. Data Sharing & Third-Party Service Providers

SIS-IT may share data with trusted providers strictly for business execution purposes, including:

• Website hosting providers & server security
• CRM and lead management software
• Analytics platforms (e.g., Google Analytics)
• Cloud storage and communication systems

All third-party processors are bound by confidentiality and data protection commitments. We do not sell or commercially trade personal data.

7. Data Storage & International Transfers

Data may be stored on secure servers within the UAE or international cloud infrastructures depending on service architecture.

When data is transferred internationally, we ensure safeguards aligned with international data protection standards.

8. Data Retention

• Contact/business data: retained for as long as reasonably necessary for business continuity, unless deletion is requested.
• Analytics/cookie data: retained per tracking policy or up to 24 months.
• Contractual/service data: retained according to legal retention rules and audit obligations.

9. Data Security

We implement organizational, technical, and administrative measures to protect data against unauthorized access, misuse, disclosure, and loss. These may include encryption, restricted access, network monitoring, and secure backup procedures.

10. Links to External Sites

Our website may contain links to third-party websites. SIS-IT is not responsible for the privacy practices or content of external sites. Users are encouraged to review the policies of those websites.

11. Updates to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Updates will be published on this page with a revised “Last Updated” date.

12. Contact Information

For data-related inquiries or rights requests, contact us at:

SUNDIST IT SERVICES – FZCO

• Dubai Silicon Oasis, DDP, Building A2 Dubai, UAE
• Phone: +971-58-594-6145
• sales@sis-it.net